what time can I pick up/drop off my van?
1. Pick up is at 2:00 PM unless otherwise arranged.
2. Drop-off is at 11:00 AM unless otherwise arranged.
3. We work to accommodate any special requests when possible, so please reach out to us if you would like a specific time!
where can I pickup my van?
We are located in Anchorage within 15 minutes of the Anchorage International Airport! Directions to our shop will be provided upon completion of your reservation.
what comes included in our rental?
We provide all of the essentials for your adventure, including all bedding, cooking, and cleaning supplies. all you need is your food, clothing, and yourselves! You can see a full list of what is supplied with the van here. If there are add-ons you would like, please see our add-ons options.
what is your cancellation policy?
We have a 30-day cancellation policy. At time of booking we will take a 50% down payment to hold your reservation. 30 days prior to your reservation start date we will require the remaining 50% of your payment. After the 30 day mark we cannot offer refunds on payments unless we can fill your reservation dates, which we will do everything possible to do so, but cannot be guaranteed.
What are my options for insurance?
You can choose to buy comprehensive insurance through wheelbase at checkout, or alternatively you can check to see if you are covered under your personal vehicle policy. If you decide to use your personal policy, River Wild requires an insurance binder from your insurance company, which states that you are covered for a Class B Rental at or above the Total value of the van at least one week prior to your reservation start date.
Can I Drive on Gravel Roads?
Yes! We do allow driving on maintained gravel roads. As Alaska is a wild place, there are a few exceptions to this rule to ensure our adventurers' safety and to keep our fleet up and running. These exceptions are:
1.). Any tow charges associated with a stuck or disabled vehicle as a result of traversing gravel roads will be the responsibility of the renter.
2.). We charge a $250 fee to travel the Dalton Highway to offset our increased maintenance costs associated with providing access to this beautiful part of our State.
3). We do permit travel on the Road to Nabesna out to mile 28 (National Preserve signpost). Beyond Mile 28 the road is not well maintained and has a tendency to wash out - potentially stranding you on the other side!
Our mission at River Wild is to open up Alaska to the do-it-yourself adventurer and gravel roads are a necessary element in achieving this. We do ask that you treat the Camper Van as if it was your own and not venture onto roads that could damage the vehicle. We are a family run business and want to continue to be able to provide this flexibility to our customers for years to come!
What is the mileage policy?
River Wild provides an average of 250 miles/night for each reservation and charges $0.50/mile for every additional mile. We have found that our customers rarely come anywhere near this amount of mileage as this equates to ~5 hours of driving every day. And with all the side adventures to be had, you'll be too tempted not to pull over!
What Should I do While in Alaska?
We provide custom itineraries, based upon our local knowledge after having wandered around this beautiful state for decades. There are an incredible amount of opportunities. Reach out to us and we can provide a customized itinerary! We charge 25% of the base rental price for custom itineraries and work with local businesses to line up discounts which we pass on to you as a way of offsetting our fee. See our Adventure Planning section for more details.
Can I charge my electronics?
Absolutely! We have designed our vans with multiple USB/110v outlets for plug in options. Power is supplied by three solar panels and the engine when the Camper Van is being driven. A large battery bank has been installed to provide ample power for your adventure. We do ask that no heating elements (such as hair dryers, etc.) be used in the vans as these will drain the batteries rapidly and can trip the breaker.